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Frequently Asked Questions
To make a booking
A provisional booking may be made through our website www.fullerholidays.com.au, by phoning Fuller Holidays on 0418 441 675, or email to firstname.lastname@example.org. Provisional bookings/Booking requests are held for 24-48 hours only pending receipt of the Deposit. The minimum stay is 3 nights.
To secure a reservation, a 50% deposit of the total tariff with $100 booking fee is required, within 24 hours of making a booking. A $100 non-refundable booking admin fee applies for all bookings. Should your deposit not be paid by this time, the booking will automatically be cancelled. Non-payment of the full 50% deposit will be deemed a cancellation of the booking. This deposit secures the booking and can be paid via bank transfer (see Section 5 for details) or via PayAdvantage through our website.
Security Bond is required for all bookings. A Security Bond amount varies from $1000 - $5000 depending on the type of booking, the property, and the booking dates. Security bond is to be paid thirty (30) days prior to arrival into our bank account. The security bond is refunded to you within 14 working days following a final inspection, and subject to the further conditions in this agreement, provided the premises are left in the same condition as at the start of the booking. If there is a charge against your bond over $300 there will be a surcharge of 10% on all invoices.
Tariffs and Charges
Tariffs are subject to change without notice, this includes property upgrade, renovation, festival events, instructions from the owner, sale of the property, or genuinely misquoted accommodation tariffs.
Cancellations, Changes, and Alterations
In the event of a cancelled booking by you within 60 days of the booking date the full tariff/deposit is non-refundable. This includes changing your booking to another holiday property. Changes, alterations, and cancellations must be made in writing by the person who made the reservation. A cancellation fee of $300 applies.
If a booking is cancelled, a refund is subject to a confirmed re-booking of the premises for the same dates and tariff by another guest. If a re-booking of the same premises is made by another party, and the tariff is less than the original quoted rate, then the balance is payable by you plus a $300 cancellation fee.
If for whatever reason you are not satisfied or choose to depart prior to your departure date, we do not refund license fees either in full or part thereof. No provision can or will be made for relocation if accommodation is not suited to your requirements upon arrival. It is your responsibility to ensure that the holiday accommodation property that you have booked is suitable for your requirements. If you require relocation to other premises that we have available, we will only facilitate this provided that full Licence Fees already paid are forfeited and full licence fees on any alternate premises is paid prior to occupancy. Guests cannot be relocated. Please ensure that you make appropriate enquiries regarding any holiday accommodation property, prior to booking.
Covid-19 Cancellations, Changes, and Alterations
In the event of a cancellation due to COVID-19 restrictions in your area as per the government directive, your booking can be rescheduled to new dates subject to availability and tariffs. Each individual property has its own policies regarding cancellations due to the COVID-19 Pandemic. Please contact us for further information. A non-refundable $300 cancellation fee applies on all properties.
Check-in and Arrival
Holiday properties are available from 2:00pm on the day of arrival. Keys may be collected on site with provided lock box code, or from the office of Fuller Holidays at 3/6 Jonson Street, Byron Bay. Opening hours are Monday to Friday 9:00am to 4:00pm. By prior arrangement and provided rent has been paid in full, keys may be collected after hours from the key box outside our office, according to the instruction email sent to you prior to your arrival.
Check-out and Departure
Your property must be vacated no later than 10:00am on the day of departure. Please be aware that if you do not check out by 10:00 am, a late checkout fee of $100 or more will be deducted from your bond unless agreed in advance with us. Subject to availability, a late checkout may be arranged on arrival only through our office. The charge of $100 is applied to 11:00am. 11:00am to 12:00pm $200. Late check out after 1.00pm is an additional night’s tariff. Keys should be returned to us immediately upon departure. Keys must be returned after hours through the key return slot in the office front door. Fuller Holidays is unable to provide luggage storage.
The premises and grounds are to be left in a clean and tidy condition. The property must be left secure with all doors and windows locked. (Please ensure all dishes, glasses, pots, pans, etc. are washed and put back into cupboards, dishwasher must be emptied, all rubbish to be removed from property and placed in appropriate rubbish bins). All furniture must not be moved and must be in its original position.
Usage of Property
The property is to be used for holiday accommodation only. The use of a property for a function, a party of any other like gathering is strictly prohibited. It is not to be used to hold a party, group gathering, wedding ceremony, wedding reception, or any other function including business or commercial use unless agreed with the owner in advance, in writing. Should it come to our attention that a booking has been made, other than for accommodation purposes only or that the property is being used in a manner which is in breach of this clause, we reserve the right to cancel the booking at any time, refuse key collection upon arrival, and/or evict the occupants. An additional charge will be incurred and payable up to and including $5000 should any type of function or gathering be held in the property as well as loss of full security bond will apply. You will be held fully responsible where any damage has occurred, for any additional cleaning and/ or replacement costs which will be charged to your nominated credit card and/or deducted from the security bond and you expressly authorise us to do so in that regard. Neither the whole nor any part of the property shall be sub-let without permission.
Noise is a serious issue in Byron Bay. No noise or unacceptable behaviour to neighbours will be tolerated at any time. Noise means any sound that can be heard from neighbouring properties that disturbs their peace and quiet. All music must be turned off by 8:00pm and care taken at all hours when you are outside. Failure to comply with this clause may result in heavy fines imposed by Byron Shire Council and the Byron Bay Holiday Letting Organisation. You will be registered on the Short-Term Holiday Letting Register with NSW Fair Trading for breach of letting conditions and may be restricted to book accommodation in the future within NSW. If Security personnel or a noise complaint is made a charge of $500 will be payable and you could be evicted immediately. If a booking is terminated in accordance with the provisions of this clause, no refund of rent or security deposit will be given, and you agree that any such rent or bond withheld is genuine compensation for loss occasioned by you.
Damages and Extra Cleaning
The premises and grounds are to be left in a clean and tidy condition. Failure to do so will incur a charge for extra cleaning which will be deducted from your security bond. Extra cleaning will be charged and calculated on the number of hours required over the standard clean. If a BBQ is provided, must be cleaned thoroughly on departure or a cleaning fee of $150.00 will apply. All damages, breakages or losses to the property, furniture and furnishings are to be reported to us immediately on arrival or during your stay, and if applicable are paid for within the licence period. Should the Licensee discover a breakage or fault on arrival please advise this office immediately, otherwise we will consider this to be your responsibility and you will be charged accordingly.
Description of Property
The description of the property is provided on our website and our listing. This description is given in good faith by us as a short-term booking agent on behalf of the premise’s owner. We are careful not to misrepresent any accommodation property. Fuller Holidays will not be held responsible for changes to and or items removed from the property after the time of your booking. The holiday property is furnished to the individual owner’s taste and style and Fuller Holidays takes no responsibility for any unmet expectations of guests, or any changes made by the owner to the décor, furnishings, and equipment in the premises.
Please note that this property is fully self-contained, however it is not a serviced property. Servicing can be arranged during your stay at an extra charge. Beach towels are not provided. For additional items during your stay such as cots, highchairs, beach towels, etc may be ordered through Byron Bay Holiday Hire 02 6685 6247 prior to arrival and paid directly by guest.
We have a small number of properties that are pet friendly, please check our website. An additional pet bond of $500 is applicable to all bookings with a $185 flea treatment charge payable with the tariff. Unless otherwise advised in writing, pets are not allowed in or on holiday premises and grounds at any time.
Repairs to Appliances
During your stay, we will endeavour to have repairs to appliances attended to as soon as possible after being reported. However due to circumstances beyond our control [e.g., having to order parts or non-availability of trade’s people] immediate repair may not be possible. No responsibility is accepted by us in such circumstances. There will be no refunds or discounts deducted from tariffs for unusable appliances awaiting repair. If repairs cannot be attended to promptly, we will use our best endeavours to supply a substitute appliance if possible.
Keys and Remotes
Any loss of keys or remotes will require a full change of locks at the property payable by the guest. If any restricted master keys are lost or misplaced, ALL locks for that property must be changed by Locksmiths at a cost [in the vicinity of $150 to $800]. You must always maintain the security of the property.
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